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Official cancel path

How to cancel Microsoft 365

Official methodLast checked 11 Nov 2026

Source: support.microsoft.com

No bank login · No stored passwords · Only steps the company publishes

1Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account used to buy the subscription.
2Select Cancel subscription (it might say Upgrade or Cancel).
3See the Please review section at the top of the cancel page.
4Review the information and, at the bottom, select I don't want my subscription.

4 steps shown on the company's page

Good to know (from the company's page)

If you see Turn on recurring billing instead, the subscription is already set to expire and you won't be charged after that date.
Bought from Google Play, the Apple App Store or a retailer such as Amazon? Cancel with them.
After cancelling, storage reverts to the free allowance (Microsoft lists 5GB cloud storage and 15GB Outlook.com storage).
Microsoft says not all cancellations result in a refund.

Related

Sources (fetched 11 Nov 2026)