Your rights
Plain-language explainers built only from legislation.gov.uk, GOV.UK, the FCA and Citizens Advice.
14-day cooling-off for online subscriptions (UK)If you signed up online, by phone or by mail order, UK law usually gives you 14 days to cancel without a reason. How the period is counted, from official sources.Streaming, apps and digital content: can you still cancel?UK rules for cancelling digital content such as streaming, apps and downloads, and when the 14-day right is lost. Official text explained.Not told about your right to cancel? The period can be extendedUnder UK law, if a seller did not give you the required cancellation information, your cooling-off period can run for up to 12 months longer.Refunds after cancelling in the cooling-off periodHow quickly a UK trader must refund you after you cancel within 14 days, and when you may pay for service already used.How to stop recurring card payments (continuous payment authority)Your bank must stop a recurring card payment when you ask, but that does not end the contract. What the FCA and Citizens Advice say.How to give a clear cancellation noticePractical ways to cancel a UK subscription in writing and keep proof, using Citizens Advice's template letter and the official rules.New UK subscription rules: status and expected start dateAre the UK's new subscription contract rules in force? What the draft 2026 regulations and GOV.UK say about the 2027 start, checked 11 Nov 2026.Free trials and renewals: the proposed renewal cooling-off periodUnder the DMCC Act 2024 (not yet in force), a new 14-day cooling-off period would start after a trial ends or a long contract renews.Subscription reminder notices under the DMCC ActWhen UK traders would have to remind you before a subscription renews, under DMCC Act sections 258 and 259 (not yet in force).Easy online cancellation and end-of-contract noticesWhat the DMCC Act 2024 says about straightforward online cancellation and confirmation of cancellation (sections 260 and 261, not yet in force).If a subscription service is poor: Consumer Rights Act basicsYour UK rights if a paid service is not performed with reasonable care and skill: repeat performance or a price reduction under the Consumer Rights Act 2015.