Your rights
Easy online cancellation and end-of-contract notices
legislation.gov.uk · GOV.UKLast checked 11 Nov 2026
The new regime would make traders offer a straightforward way to leave. These sections are not yet in force.
Straightforward exit (s.260)
- Traders must let you end a subscription in a way that is straightforward, without steps that are not reasonably necessary.
- If you signed up online, you must be able to end it online, and the instructions must be shown online where you are likely to find them.
- You may alternatively end it by notifying the trader with a clear statement setting out your decision.
Confirmation (s.261)
- The trader must send an end of contract notice, in writing on a durable medium, with the date the contract ends.
- If no period is set by regulations: within 24 hours if you cancelled online, or 3 working days otherwise.
- Any overpayment must be refunded.
Today
These are not yet legal duties. Our cancel pages show each company's own published route, and our notice page shows how to keep proof.
Quick answers
Must companies let me cancel online now?
Not under section 260 yet. It is not in force as of 11 November 2026.
How quickly would I get confirmation?
Section 261 says within 24 hours for online notifications, unless regulations set a different period.