Your rights
How to give a clear cancellation notice
Whatever the company's process, it helps to cancel in a way you can prove. Citizens Advice publishes a free template letter for cancelling a service arranged online, by phone or by mail order.
Using the Citizens Advice template
- Use it during the 14-day cooling-off period for a service agreed online, by phone or mail order.
- Send it by post or copy the text into an email, or read it out if you phone.
- Keep a copy as proof.
A short wording you can adapt
"I am cancelling my [subscription name] contract, account [email or reference], with effect from today, [date]. Please confirm the cancellation in writing and stop all further payments."
This is example wording, not legal advice. Use the company's own cancellation route as well, shown on our cancel pages.
Under the new rules (not yet in force)
Section 260 of the DMCC Act 2024, which is not yet in force, would let a consumer end a subscription by making a clear statement setting out their decision, and section 261 would require the trader to send an end of contract notice.
Quick answers
Is an email enough?
Citizens Advice says you can copy the template text into an email. Keep a copy.
Should I also use the company's cancel button?
Yes, where one exists. Our cancel pages show the company's own published steps.